6 Common E&O Claims and How to Avoid Them

Known in some circles as The Beyoncé of Insurance (and not just because she runs the world of risk), Ashley Fitzsimmons brings both street cred and sparkle to the classroom. A proud millennial and fourth-generation insurance professional, she spent nearly a decade at her family’s independent agency near Scranton, PA, where she lived the day-to-day hustle of servicing clients, explaining coverage, and yes—sometimes writing policies for online dating horror stories turned learning moments.

In 2018, Ashley was named National CSR of the Year, thanks to her fierce dedication to her clients and her ability to make even the driest of policy language feel personal and relevant. Now, as Director of Professional Development at OIA, she’s traded client calls for coaching agents across the country—helping them grow, thrive, and avoid common pitfalls she knows all too well.

Whether she's leading a workshop, keynoting a conference, or chatting over a martini, Ashley brings authenticity, humor, and serious know-how to every conversation. She’s been where you are—and now she’s here to help you level up.

Ashley Riley is the Director of Risk Management for Ohio Insurance Agents. She is responsible for helping independent agents protect one of their most significant assets, their businesses. Ashley is a seasoned professional with two decades of invaluable experience in the insurance industry with a track record that spans claims handling, underwriting, and adeptly leading the Agency Services team at OIA. 

One of Ashley's distinctive contributions is empowering independent agents to fortify their agencies against potential risks. Through knowledge, mentorship, and an understanding of the insurance landscape, Ashley has become a reliable ally for those navigating the complexities of risk management. Ashley's professional philosophy is rooted in a passion for safeguarding clients' interests. This attitude ensures the protection of assets and fosters enduring relationships with clients and colleagues alike. 

Ashley graduated from The Ohio State University with a bachelor's degree in risk management. She and her family currently reside in Gahanna; outside of work and spending time with her family, she enjoys traveling, cooking, and reading.