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We’ve partnered with New Level Partners (NLP) to bring you practical training in communication and customer management—built for independent agencies. 

As NLP celebrates 20+ years designing training for the Property & Casualty Insurance industry, we’re sharing a curated learning path that strengthens daily client interactions and supports our 2026 learning strategy. From clear verbal and written communication to proactive client follow‑up and service recovery, these short, applied modules help your team improve conversations, relationships, and retention—so you can deliver a standout client experience. Enroll today to build confidence and consistency.

Training Packages

Product Image: Business Communication Fundamentals Package
Business Communication Fundamentals Package
On Demand | 3 hours | NOT CE Approved
Product Image: Comprehensive Commercial Lines Package
Comprehensive Commercial Lines Package
On Demand | 5 hours | CE: 5 General
Product Image: Comprehensive Employee Benefits Package
Comprehensive Employee Benefits Package
On Demand | 16 hours | CE: 16 General
Product Image: Comprehensive Introduction to Insurance Package
Comprehensive Introduction to Insurance Package
On Demand | 5 hours | CE: 5 General
Product Image: Comprehensive Personal Lines Package
Comprehensive Personal Lines Package
On Demand | 10 hours | CE: 10 hours
Product Image: Customer Management Skills Package
Customer Management Skills Package
On Demand | 7 hours | NOT CE Approved

Individual Courses

Product Image: Vision Insurance Basics
Vision Insurance Basics
On Demand | 1 hour | CE: 1 General
Product Image: Understanding Medical Plans, Wellness, and Disease Management
Understanding Medical Plans, Wellness, and Disease Management
On Demand | 2 hours | CE: 2 General
Product Image: Time Management
Time Management
On Demand | 1 hour | NOT CE Approved
Product Image: The Claims Process
The Claims Process
On Demand | 1 hour | CE: 1 General
Product Image: Sales Basics - Uncovering Customer's Needs
Sales Basics - Uncovering Customer's Needs
On Demand | 1 hour | NOT CE Approved
Product Image: Recreational Vehicles 101
Recreational Vehicles 101
On Demand | 1 hour | CE: 1 General
Product Image: Personal Auto Policies 101
Personal Auto Policies 101
On Demand | 2 hours | CE: 2 General
Product Image: Navigating Healthcare Payment Accounts
Navigating Healthcare Payment Accounts
On Demand | 2 hours | CE: 2 General
Product Image: Navigating Group Employee Benefits
Navigating Group Employee Benefits
On Demand | 2 hours | CE: 2 General
Product Image: Long-Term Care Insurance
Long-Term Care Insurance
On Demand | 1 hour | CE: 1 General
Product Image: Life Insurance Plan Basics
Life Insurance Plan Basics
On Demand | 1 hour | CE: 1 General
Product Image: Introduction to Relationship Management
Introduction to Relationship Management
On Demand | 1 hour | NOT CE Approved
Product Image: Introduction to Property & Casualty Insurance
Introduction to Property & Casualty Insurance
On Demand | 1 hour | CE: 1 General
Product Image: Introduction to Prescription Drug Plans
Introduction to Prescription Drug Plans
On Demand | 1 hour | CE: 1 General
Product Image: Introduction to Insurance
Introduction to Insurance
On Demand | 1 hour | CE: 1 General
Product Image: Introduction to Employee Benefits
Introduction to Employee Benefits
On Demand | 2 hours | CE: 2 General
Product Image: Introduction to Businessowner's Property & Liability Coverages
Introduction to Businessowner's Property & Liability Coverages
On Demand | 1 hour | CE: 1 General
Product Image: Insurance to Value
Insurance to Value
On Demand | 1 hour | CE: 1 General
Product Image: Homeowner's Property and Liability: Core Principles
Homeowner's Property and Liability: Core Principles
On Demand | 1 hour | CE: 1 General
Product Image: Homeowner's HO-3, HO-6 & Renter's HO-4/ HO-14 ISO Policy Form: Update Year 2022
Homeowner's HO-3, HO-6 & Renter's HO-4/ HO-14 ISO Policy Form: Update Year 2022
On Demand | 2 hour | CE: 2 General
Product Image: Errors and Omissions
Errors and Omissions
On Demand | 1 hour | NOT CE Approved
Product Image: Employee Benefits Basics
Employee Benefits Basics
On Demand | 1 hour | CE: 1 General
Product Image: Effective Verbal Communication Techniques
Effective Verbal Communication Techniques
On Demand | 1 hour | NOT CE Approved
Product Image: Effective Email Techniques
Effective Email Techniques
On Demand | 1 hour | NOT CE Approved
Product Image: Disability Plan Basics
Disability Plan Basics
On Demand | 1 hour | CE: 1 General
Product Image: Developing Insurance Relationships
Developing Insurance Relationships
On Demand l 1 Hour l NOT CE Approved
Product Image: Dental Insurance Basics
Dental Insurance Basics
On Demand | 1 hour | CE: 1 General
Product Image: Comprehensive Introduction to Insurance Package
Comprehensive Introduction to Insurance Package
On Demand | 5 hours | CE: 5 General
Product Image: Commercial Property: Introduction to Core Principles
Commercial Property: Introduction to Core Principles
On Demand | 1 hour | CE: 1 General
Product Image: Commercial General Liability: Core Principles
Commercial General Liability: Core Principles
On Demand | 1 hour | CE: 1 General
Product Image: Commercial Auto Policy Coverage Fundamentals
Commercial Auto Policy Coverage Fundamentals
On Demand | 1 hour | CE: 1 General
Product Image: Client Success and Account Development
Client Success and Account Development
On Demand | 1 hour | CE: 1 General
Product Image: Building Trust and Managing Conflict
Building Trust and Managing Conflict
On Demand | 1 hour | NOT CE Approved
Product Image: Balancing Priorities
Balancing Priorities
On Demand | 1 hour | NOT CE Approved
Product Image: Anticipating Needs
Anticipating Needs
On Demand | 1 hour | NOT CE Approved
Product Image: An Overview of Medicare and Medicaid
An Overview of Medicare and Medicaid
On Demand | 1 hour | CE: 1 General