We’ve partnered with New Level Partners (NLP) to bring you practical training in communication and customer management—built for independent agencies. 

As NLP celebrates 20+ years designing training for the Property & Casualty Insurance industry, we’re sharing a curated learning path that strengthens daily client interactions and supports our 2026 learning strategy. From clear verbal and written communication to proactive client follow‑up and service recovery, these short, applied modules help your team improve conversations, relationships, and retention—so you can deliver a standout client experience. Enroll today to build confidence and consistency.

Training Packages

Product Image: Business Communication Fundamentals Package
Business Communication Fundamentals Package
On Demand | 3 hours | NOT CE Approved
Product Image: Comprehensive Commercial Lines Package
Comprehensive Commercial Lines Package
On Demand | 5 hours | CE: 5 General
Product Image: Comprehensive Introduction to Insurance Package
Comprehensive Introduction to Insurance Package
On Demand | 5 hours | CE: 5 General
Product Image: Comprehensive Personal Lines Package
Comprehensive Personal Lines Package
On Demand | 10 hours | CE: 10 hours
Product Image: Customer Management Skills Package
Customer Management Skills Package
On Demand | 7 hours | NOT CE Approved

Individual Courses

Product Image: The Claims Process
The Claims Process
On Demand | 1 hour | CE: 1 General
Product Image: Recreational Vehicles 101 (OIA)
Recreational Vehicles 101 (OIA)
On Demand | 1 hour | CE: 1 General
Product Image: Personal Auto Policies 101 (OIA)
Personal Auto Policies 101 (OIA)
On Demand | 2 hours | CE: 2 General
Product Image: Introduction to Property & Casualty Insurance (OIA)
Introduction to Property & Casualty Insurance (OIA)
On Demand | 1 hour | CE: 1 General
Product Image: Introduction to Insurance (OIA)
Introduction to Insurance (OIA)
On Demand | 1 hour | CE: 1 General
Product Image: Introduction to Businessowner's Property & Liability Coverages
Introduction to Businessowner's Property & Liability Coverages
On Demand | 1 hour | CE: 1 General
Product Image: Insurance to Value
Insurance to Value
On Demand | 1 hour | CE: 1 General
Product Image: Homeowner's Property and Liability: Core Principles
Homeowner's Property and Liability: Core Principles
On Demand | 1 hour | CE: 1 General
Product Image: Homeowner's HO-3, HO-6 & Renter's HO-4/ HO-14 ISO Policy Form: Update Year 2022
Homeowner's HO-3, HO-6 & Renter's HO-4/ HO-14 ISO Policy Form: Update Year 2022
On Demand | 2 hour | CE: 2 General
Product Image: Customer Management Skills: Sales Basics - Uncovering Customer's Needs
Customer Management Skills: Sales Basics - Uncovering Customer's Needs
On Demand | 1 hour | NOT CE Approved
Product Image: Customer Management Skills: Introduction to Relationship Management
Customer Management Skills: Introduction to Relationship Management
On Demand | 1 hour | NOT CE Approved
Product Image: Customer Management Skills: Errors and Omissions
Customer Management Skills: Errors and Omissions
On Demand | 1 hour | NOT CE Approved
Product Image: Customer Management Skills: Developing Insurance Relationships
Customer Management Skills: Developing Insurance Relationships
On Demand l 1 Hour l NOT CE Approved
Product Image: Customer Management Skills: Building Trust and Managing Conflict
Customer Management Skills: Building Trust and Managing Conflict
On Demand | 1 hour | NOT CE Approved
Product Image: Customer Management Skills: Balancing Priorities
Customer Management Skills: Balancing Priorities
On Demand | 1 hour | NOT CE Approved
Product Image: Customer Management Skills: Anticipating Needs
Customer Management Skills: Anticipating Needs
On Demand | 1 hour | NOT CE Approved
Product Image: Comprehensive Introduction to Insurance Package
Comprehensive Introduction to Insurance Package
On Demand | 5 hours | CE: 5 General
Product Image: Commercial Property: Introduction to Core Principles
Commercial Property: Introduction to Core Principles
On Demand | 1 hour | CE: 1 General
Product Image: Commercial General Liability: Core Principles
Commercial General Liability: Core Principles
On Demand | 1 hour | CE: 1 General
Product Image: Commercial Auto Policy Coverage Fundamentals
Commercial Auto Policy Coverage Fundamentals
On Demand | 1 hour | CE: 1 General
Product Image: Client Success and Account Development
Client Success and Account Development
On Demand | 1 hour | CE: 1 General
Product Image: Business Communication Fundamentals: Time Management
Business Communication Fundamentals: Time Management
On Demand | 1 hour | NOT CE Approved
Product Image: Business Communication Fundamentals: Effective Verbal Communication Techniques
Business Communication Fundamentals: Effective Verbal Communication Techniques
On Demand | 1 hour | NOT CE Approved
Product Image: Business Communication Fundamentals: Effective Email Techniques
Business Communication Fundamentals: Effective Email Techniques
On Demand | 1 hour | NOT CE Approved