Insurance Marketplace Update – Q1 to Q3

Dustin is Company Partners Manager here at OIA & considers himself an industry “lifer” with 20 years of industry experience.  Upon graduation in 2003 from Ohio University with a finance degree, Dustin started off in sales at his best friend’s Dad’s captive agency.  He has underwritten & managed territories for Buckeye Insurance Group (Piqua, OH) & has worked with carriers to recruit agents into the industry.  

This is Dustin’s 2nd stint @ OIA, 1st stint being pre-Big “I” merger at PIA on the E&O team.  In between stints, he helped State Auto’s Product team implement their digital Commercial Auto product in their 33 operating states.  He brings a passion for our industry & has achieved the API (Associate in Personal Insurance) designation from the American Institute For Chartered Property Casualty Underwriters (The Institutes).

Seth isn't your average insurance guy.  He leverages his experience as a Personal and Commercial Lines Agent to serve as OIA's Member Experience Manager.  He brings not just knowledge, but a passion for the industry and coaching to empower member agencies.

Before diving into membership efforts, Seth championed client service and experience while leading Personal Lines team meetings and serving on other agency leadership teams. He kept his finger on the pulse of the industry by collaborating with carriers on policy updates, and even lent his expertise to the agency's marketing team. 

A true "insurance nerd", Seth enjoys interpreting policy language and proudly holds CIC, CRM, and TRA designations, and is currently on the path to achieving his CPCU.

Marion Townes is a seasoned insurance professional with over two decades of experience. As Vice President and Branch Manager at a leading insurance firm, Marion excels in strategic management, client relations, and driving operational excellence. 

Her expertise in risk management and regulatory compliance ensures tailored insurance solutions that exceed client expectations. Marion's leadership fosters innovation and growth within her team, solidifying her reputation as a respected leader in the insurance industry.

VP, Agency SuccessVP, Agency Success

- Founding success and operations divisions using a multi-tier segmentation approach to customer engagement

- Developing marketing strategies for existing and new market penetration

- Scaling processes during hyper-growth and maintaining high levels of customer satisfaction and engagement, while utilizing automation and efficiency to stay lean

- Leading success, operations, and marketing teams through a rapidly changing environment