This award is very near and dear to OIA's heart. Did you know our very own Ashley Fitzsimmons won this award at the NATIONAL level in 2018? We would love to get a National winner from Ohio!

Here are some frequently asked questions...


The OCSRY competition started in 1991 to honor customer service representatives and account managers who have made significant contributions to the insurance and risk management industry. The competition is sponsored by the Society of Certified Insurance Service Representatives (CISR) and the Society of Certified Insurance Counselors (CIC)-- proud member organizations of The National Alliance for Insurance Education & Research.

Nominating Someone is Easy!

Simply fill out this form and email it to 

What’s the deadline?

The competition deadline is May 10th. Nominees must submit a completed entry form along with an essay and letter(s) of recommendation to their licensed state association by this date. This means you should nominate them ASAP so they have time to submit the required documents to me!

Who can nominate?

Anyone can make a nomination. You can even nominate yourself! Simply fill out and submit the Nomination Form. Once you have nominated someone, encourage them to write their essay and submit their entry.

Who can enter?

Anyone, regardless of affiliation or professional designation, whose primary duties center on insurance customer service, is eligible to enter. A CIC or CISR designation is not required.

However, we recommend that candidates have a minimum of two years of industry experience and enough experience to share through their essays.

Eligible Candidates must:

    • Be insurance customer service representatives, account managers, or have primary responsibility for customer service duties
    • Submit a completed Entry Form that includes references, education/contribution/ achievement information
    • Submit letters of recommendation from business/professional references.
    • Write a 500 to 1000-word essay on the following topic:

"In today's volatile economy, both property and auto markets are in turmoil, with soaring rates and inflation impacting insurance agencies and their customers. CSRs face unexpected challenges from global events, economic shifts, and emerging risks. Explore how resilience and adaptability are crucial for CSRs to navigate these challenges, maintain customer satisfaction, and share real-life examples of success in meeting evolving customer needs amidst adversity. In your essay, discuss how the dual pressures of economic instability and customer expectations shape the role of CSRs, and discuss the innovative approaches and best practices employed to mitigate challenges and foster enduring customer relationships."

Award Information
Do you need a designation to compete?

Designations are not required in order compete. Any individual with primary duties involving insurance customer service is eligible to compete regardless of job title, affiliation, or professional designation.

 Can someone nominate anonymously?

Anonymous nominations are accepted. A nominator's name will not be shared unless they give permission to do so.

How long does the essay need to be?

500 to 1000 words.