Business Communication Fundamentals: Effective Verbal Communication Techniques
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To build strong relationships, agents and brokers must engage with clients beyond email - through meaningful verbal interactions. This course provides practical techniques for building rapport, managing phone conversations, demonstrating active listening, delivering difficult messages with empathy, and succeeding in both virtual and in-person meetings.
This course can be purchased individually or as a part of the Business Communication Fundamentals Package.
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Effective Verbal Communication Techniques
Begin self-paced component package.
Begin self-paced component package.
To build strong relationships, agents and brokers must engage with clients beyond email - through meaningful verbal interactions. This course provides practical techniques for building rapport, managing phone conversations, demonstrating active listening, delivering difficult messages with empathy, and succeeding in both virtual and in-person meetings.
