Power of Prevention: Essentials of Service

Includes a Live Web Event on 05/15/2026 at 9:00 AM (EDT)

Strong service is your first line of defense against E&O claims. The course helps agents recognize risk, understand their legal duties and build consistent procedures that protect both clients and the agency. Learn how clear communication, proper documentation and proactive service practices can prevent costly mistakes before they happen.

Walk away with practical strategies to:

Identify common E&O claim triggers and how to avoid them Understand Legal Duties and Standards of Care Implement Consistent Agency Procedures That Protect Your Reputation Improve Communication and Documentation Across Every Client Interaction

Because in today's insurance world, the power of prevention isn't just smart - it's essential.

Approved for SwissRe and Utica Loss Control Credits

Ashley Fitzsimmons

Director of Professional Development

Ohio Insurance Agents

Ashley Fitzsimmons is the Director of Professional Development with the Ohio Insurance Agents Association. Prior to her work in education and training, Ashley spent years working in an independent insurance agency, where she gained hands‑on experience with client service, coverage conversations, and risk prevention. In this course, Ashley draws on real‑life agency scenarios to bring practical context to the power of prevention and the essentials of effective service.