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  • Contains 2 Component(s), Includes Credits Includes a Live Web Event on 12/12/2023 at 9:00 AM (EST)

    Protect your agency from an E&O exposure! Join Scott Treen while he talks all things claims, breaches and social media. Click for more information.

    Qualifies for Utica and SwissRe (Westport) Loss Control Credit!

    What you're going to learn about...

    E&O Claim 360 Degree View: Review the exposures that may cause an uncovered claim, supported by current statistics, in order to identify those areas that require a focus of risk management efforts.

    Reporting an E&O Claim: Professionals, including insurance professionals, often do not report a potential occurrence due to the belief that they did not do anything wrong. This module will review some of the key considerations affecting an agency faced with a potential E&O claim.

    Limiting Exposures to Data Breaches: This module looks at things every agency should be aware of when it comes to protecting customer personal information. It explores the agency’s general regulatory responsibilities for protecting personal data, the exposures faced by agencies, and provides some risk management guidance to help protect the agency’s operation and the data it keeps.

    Exposures When Using Social Media: Many agencies already actively use social media, while others are still exploring it. For some, there are questions of whether social media sites will supplant the need for traditional websites. While social media is an excellent way to connect with customers, increase visibility of the agency, and build relationships with prospects, its usage does have some E&O exposure.

    Scott Treen, CIC, CPIA

    President

    Treen Insurance Agency

    Scott Treen is the President of Treen Insurance Agency in Jefferson, Ohio. He has more than 30 years of experience as an insurance professional. He earned a bachelor's degree from Youngstown State University in 1981 and holds the CPIA designation and earned his CIC designation in 1999. Scott received the Jack V Hedges Educator of the year award in 2007 from the Professional Insurance Agents of Ohio and is on the National Faculty for the National Alliance.

    Scott has taught for CISR, CIC, LUTCF, CPIA and other professional development courses and speaks to various civic groups. He has also taught insurance related curriculum to high school students. He was past president of the Ashtabula County Life Underwriters Association.

  • Contains 2 Component(s) Includes Multiple Live Events. The next is on 12/06/2023 at 8:00 AM (EST)

    A brand new course being offered in the CISR curriculum, the new Other Personal Lines Solutions course will now replace the Personal Lines Miscellaneous course.

    Ask the right questions to identify existing and emerging exposures to tailor an insurance & risk management program that meets clients’ needs.

    This course examines coverage exclusions and limitations in the most current ISO Homeowners 3 – Special Form and the ISO Personal Auto Policy.

    Learn to address exposures created by business activities, the ownership or use of recreational vehicles and watercraft, and the need for additional coverage through Personal Umbrella Liability and Catastrophe Coverage.

    Topics:

    • Business Activities of Personal Lines Clients – Unique exposures to in-home businesses, types of loss, risk management considerations, and methods of insuring exposures.
    • Recreational Lines – Identify exposures faced by personal lines clients with recreational vehicles and watercraft.
    • Personal Umbrella/Excess Liability – Understand Personal Umbrella Liability/Excess Liability Coverage concepts and identify and compare policy differences.
    • Personal Lines Catastrophe Coverage – Coverage solutions and risk mitigation methods or resources available to personal lines consumers for catastrophic perils.
    • Personal Lines Emerging Risks – Basics of how emerging risks develop, risk management process essentials, and how to apply the risk management process to an emerging risk
    IMPORTANT NOTE:  Logging in early to the webinar allows time for troubleshooting if necessary.  

    Agenda 

    7:30 - 7:55 a.m. - Log in to the webinar early  

    8:00 a.m. - 12:00 p.m. - Webinar class in session with scheduled breaks 

    12:00 - 12:45 p.m. - Lunch Break (you may remain logged in during lunch) 

    12:45 - 4:00 p.m. - Webinar class in session with scheduled breaks * 

    4:00 - 4:30 p.m. - Q&A session for individuals earning the designation. 

    4:30 p.m. - Webinar concludes 

     * If you are not earning the designation and are attending only for CE and/or designation update credit, you may leave the webinar when the outline discussion concludes at 3:45 p.m. 

     This next part is the most important part…

     How will they know I was there and give me credit? 

    To qualify for your update and state CE, you must answer the random attendance checks (3 per hour!). If you miss a poll, you MUST send a message using the chat saying what number poll you missed and why. An exception for a missed poll is not guaranteed, however we understand technical issues can happen so this is why it’s very important you immediately send a message in the chat to ensure you get CE!

     

    Course Materials 

    Course materials can be found under the 'Handouts' tab in your Dashboard. You can print the materials or download them to an e-reader or laptop for reference during the webinar.

    If you are taking the test to earn your CISR or CISR ELITE designation, you will be emailed exam instructions and a link to access the exam electronically following the course.  

      

    Do I have to do anything to make sure my CE gets filed? 

     If the course is not showing in your profile before the course, don’t panic! We request CE for everyone that is licensed, but requesting it through your account gives it an extra layer of protection in making sure there are no issues! If the course is showing up, below are the steps to request CE.

     

    To request CE credit for this course, go to www.scic.com and follow these steps.  Note that the course will not be showing in your course history until the day prior to the webinar. 

    1. Click on Sign In and enter your username and password. 

    2. Once logged in, click on Course History. 

    3. Find the appropriate course. 

    4. Click on Modify CE in the right column. 

    5. Complete the CE selection. 

     

    And just in case you have any additional questions, I created this handy dandy summary of questions I typically receive and their answers. You can find that here.

    Cancellation Policy 

     You must complete the program in its entirety.  Refunds and transfers will not be granted due to partial attendance. 

  • Contains 2 Component(s) Includes Multiple Live Events. The next is on 11/29/2023 at 8:00 AM (EST)

    William T Hold Seminars give us the opportunity to dig deeper into coverages that you briefly touched on in the CISR program. This course covers the certificate of insurance and its related coverage issues. We will discuss the Certificate of Liability Insurance and the Evidence of Property Insurance forms, including a detailed discussion of the proper way to complete these forms. We will also discuss some of the requests commonly made of insurance producers. We will explore the coverage issues involved in completing the Certificate of Insurance, including waiver of subrogation, additional insured issues, auto symbols and more. With respect to the Evidence of Property Insurance, we will discuss the various interests that may be added to a commercial property policy.

    William T Hold Seminars give us the opportunity to dig deeper into coverages that you briefly touched on in the CISR program.  This course covers the certificate of insurance and its related coverage issues.    We will discuss the Certificate of Liability Insurance and the Evidence of Property Insurance forms, including a detailed discussion of the proper way to complete these forms.  We will also discuss some of the requests commonly made of insurance producers.  We will explore the coverage issues involved in completing the Certificate of Insurance, including waiver of subrogation, additional insured issues, auto symbols and more.  With respect to the Evidence of Property Insurance, we will discuss the various interests that may be added to a commercial property policy.  

  • Contains 2 Component(s), Includes Credits Includes a Live Web Event on 11/16/2023 at 9:00 AM (EST)

    Protect your agency from E&O exposures! Join Scott Treen as he talks all things documentation, checklists and operations. Click for more information.

    This course qualifies for both the Utica and SwissRe (Westport) Loss Control Credit.

    What you're going to learn about...

    Documentation: Insurance professionals rely upon these two defenses when faced with an E&O claim – (1) invariable practice, and (2) documentation. Understanding the need to document, what is meant by “good documentation” and the advantage of using disclaimer language are just some of the key points explored in this module.

    Risk Assessment and Coverage Checklists: Risk assessment questionnaires and coverage checklists can play an important role in providing another layer of defense for an agency against some of the more common E&O allegations.

    Scott Treen, CIC, CPIA

    President

    Treen Insurance Agency

    Scott Treen is the President of Treen Insurance Agency in Jefferson, Ohio. He has more than 30 years of experience as an insurance professional. He earned a bachelor's degree from Youngstown State University in 1981 and holds the CPIA designation and earned his CIC designation in 1999. Scott received the Jack V Hedges Educator of the year award in 2007 from the Professional Insurance Agents of Ohio and is on the National Faculty for the National Alliance.

    Scott has taught for CISR, CIC, LUTCF, CPIA and other professional development courses and speaks to various civic groups. He has also taught insurance related curriculum to high school students. He was past president of the Ashtabula County Life Underwriters Association.

    Once you're all registered for the course, you will see it listed on your 'Dashboard'. When the time comes, all you'll have to do is go into your Dashboard, click on the course and the Zoom access link will be right in there! The link will be available to click 15 minutes before the course begins. 

    A few tips:

    Tip #1: Do NOT share your access link/log in information with anyone else. Registration is on a per person basis. If you share the link and someone else accesses the webinar, both you and the additional attendee will not receive CE or a refund. As soon as someone enters the course, there is a charge.

     Tip #2: Don’t wait until the last minute to make sure you can access the webinar! Sign on a little bit early and make sure you don’t have any technical issues accessing Zoom. When you click the access link, it will ask you to fill out information before entering. This is very important because this is how we prove you answered the polls and attended the class!

     Tip #3: The most important tip of all. To qualify for state CE, you must answer the random attendance checks (3 per hour!). This is how they work: two per hour will pop up on your screen like a regular Zoom poll. The third poll will be done through the chat. We realize sometimes there are technical issues, so if you miss a poll, please email Ashley (ashley@ohioinsuranceagents.com) or Joshua (joshua@ohioinsuranceagents.com ).   

  • Contains 2 Component(s) Includes Multiple Live Events. The next is on 11/15/2023 at 8:00 AM (EST)

    This course will help build a better understanding of what your clients need to know about life and health insurance. Explaining benefits of having proper life and health insurance is key to the financial wellbeing of your clients' families and businesses. Be better prepared to answer questions about analyzing the need for placement of life insurance. Health insurance includes a diverse assortment of policies, from medical expense coverage to vision care and dental coverage, plus a variety of delivery systems and health plans designed to manage the high cost of care.

    Introduction to Life Insurance

    Permanent Life Insurance

    Regulation

    Term Insurance

    Health Insurance Concepts

    Consumer Driven Plans


    LIVE WEBINAR INFORMATION

    1.  Adobe FlashPlayer is required for viewing these webinars.  Click here to download the latest version.  Apple desktops and laptops can run Adobe either in a browser through FlashPlayer or by downloading the "add-in" when prompted prior to login to the webinar.

    2.  Computer or smart device with audio is required to view the webinar.  Audio for these programs is available through the computer or app only so be sure you have speakers on your computer and that the volume is turned on.  There is no telephone dial-in access.

    3. Tablet and smartphone viewing is available through the Adobe Connect Mobile App.

    4. The webinar access link will be provided prior to the webinar.

    5. If you are testing for the designation, please click on the Exam Info tab for more details.

    ADDITIONAL INFORMATION

    This is an intermediate level course; participants attending should have some understanding and working knowledge of the topics listed above.

     
    This program will qualify as an update option for those who have the CISR designation.

     Please note that this program is approved for E&O Loss Control Credit for Utica policyholders.  

  • Contains 4 Component(s) Includes Multiple Live Events. The next is on 11/14/2023 at 1:15 AM (EST)

    What are the basic characteristics, provisions, and riders found in most life, health, and retirement contracts? Learn how to target these financial products to meet your client’s personal and business needs.

    In the CIC Life and Health course, you will learn practical information related to Life and Annuity Policies, Business Life Concepts, Health Insurance, and Employee Benefits. Leave the class with information that you can put to use immediately.

    Updated and revised 2-Day course.

    Life and Annuity Policies (6 Hours)

    Learn the general uses and legal elements of life insurance policies and annuities. This class helps you understand the components of term insurance, universal life, whole life, and the classifications, types, and provisions of annuities. You will also examine how the application of these products, used with additional financial planning tools, can help clients and prospects meet their personal financial goals.

    Business and Life Concepts (2 Hours)

    Learn the issues involving employer-owned life insurance and the proper application of life insurance to key person business exposure. The information provided in this course helps you understand these and other issues facing business owners, including executive bonus programs used as an employer-provided benefit and development of a business succession plan. You will also learn the basics of buy-sell agreements and funding methods and structure of life insurance ownership to provide counsel as part of the business owner’s planning team.

    Health Insurance and Employee Benefits Concepts (8 Hours)

    What are the benefits afforded by the Affordable Care Act (ACA) and how do ACA-compliant and non-compliant medical health plans differ? Learn about these differences, as well as the value of consumer-driven, tax-advantaged accounts, including FSA, HSA, and HRA. Understand when to use Medicare, Medicare Supplements, and Medicaid to meet clients’ needs.

    You will also understand the meaning of long-term care and how it differs from acute and rehabilitation care. The information in this course helps you understand the special challenges brought on by long-term care exposures, as well as innovative products that address those exposures, including state Long-Term Care Insurance Partnership Programs.

    Finally, you will examine possible sources of income replacement in the event of disability. Analyze the benefits of individual disability income contracts within various occupations and industries as well as the use and benefits of a Business Overhead Expense Disability Policy.

    Attendance Compliance

    Attendance is tracked throughout the program via random polling questions. You must reply to all polls. FULL ATTENDANCE IS REQUIRED FOR EARNING CE CREDITS AND DESIGNATION UPDATE CREDIT.

    Requesting CE Credits

    The day prior to the webinar, you must request or decline CE for the course via your course history listing under your PROfile account with The National Alliance. Note, if you try to complete this task earlier than one day prior to course start, the course will not show in your course history.

    To complete your request, go to scic.com and follow the steps outlined below. The National Alliance will file your CE credits with the state insurance departments within 10 days of course completion.

    1. Click on Sign In and enter your username and password.
    2. Once logged in, click on My Courses.
    3. Click on Course History and find the appropriate course.
    4. Click on Modify CE in the right column.
    5. Complete the CE selection.
    Attention FLORIDA, MICHIGAN, SOUTH CAROLINA, and WISCONSIN resident license holders!

    These four states require an additional CE compliance form for webinars. Please complete the form for your RESIDENT STATE. Affidavits are available for these states only and post to your PROfile account the last day of the class and remain available for the following three days. Affidavits will be pre-filled with course specifics and your participant information. You will electronically sign and submit the required affidavit. Instructions for accessing the affidavit are below. If you do not complete the affidavit in the required timeframe, you will need to contact The National Alliance for assistance.

    1. Go to scic.com, click on sign in, and enter your username and password.
    2. Once logged in, click on My Courses.
    3. Click on Course History and locate the affidavit button under the Action Items column.
    4. Click on the affidavit, electronically sign, and hit submit.
    Connection Information

    IMPORTANT: REVIEW THE FOLLOWING ITEMS BEFORE THE SCHEDULED START TIME.

    Logging in early to the webinar allows time for troubleshooting if necessary. 

    All Users: Before connecting to the webinar, review the following:

    1. The webinar is open 30 minutes prior to the scheduled start time. We recommend you connect early in case time is needed for troubleshooting purposes.
    2. Webinar is delivered via the Zoom webinar platform. Connecting to this webinar through a remote office connection/VPN may cause audio/video challenges and attendance polling issues. We recommend connecting to the webinar outside of your remote office connection/VPN.
    3. When you click on the link to the webinar, you will be asked to enter your first and last name and email address. No passcode is required.
    4. Audio will come through your computer’s speakers or mobile device. There is no call-in number for audio.
    5. Pay close attention to your education consultant’s opening comments for important rules, including the attendance policy. There will be three attendance polls each hour to remain compliant with the state insurance departments rules. If you miss an attendance poll, please use the Chat Feature within the webinar platform to send a chat regarding your missed poll. This should be sent immediately upon your recognition of missing a poll.

    The chat message should include:

    Your name Missed Poll Number Reason for Missed Poll

    Example: Donald Duck, missed poll #4, internet connection issue

    This information will be recorded with the attendance polling information. If you fail to comply with any of the rules, you may be unable to receive CE or designation update credit.

    Technical Difficulties

    If you have trouble logging in or encounter any other technical issues concerning the live webinar, please contact us at learning@ohioinsuranceagents.com.

    Taking the exam? Here's all you need to know!

    Exam Availability

    Your exam will be accessed through The National Alliance’s Learning Management System (LMS). The exam will be available to you beginning at 12:01 am CST on the following Monday and will remain open until 11:59 pm CST on the following Thursday. You will have two hours to complete the exam once you begin. All questions are essay/short answer.

    Plan accordingly for taking your exam. We do not advise taking the exam on Thursday after 4:30 pm because our offices are closed and you will not have access to technical assistance if needed. Exam access will not be granted after the exam window closes.

    Exam Proctor

    CIC online exams require a disinterested third-party proctor be present while you take the exam. A disinterested third-party is someone with no direct business or family relationship to you, has no financial interest in your success or failure, and is not concerned with the outcome of your exam. These three options are available to you:

    Option 1 – Use MonitorEDU, a virtual proctoring service. You must have an extra device such as a smartphone or tablet. You will also need the “Google Meets” app loaded on your cell phone or tablet. A proctor will observe you remotely on camera while you complete the exam. No appointment is necessary and proctors are always available. First navigate to the MonitorEDU website, https://scicproctor.com/, and pay the proctoring fee. When ready to take the exam, return to this site and click “connect to proctor.”

    Option 2 – You may visit a brick-and-mortar testing location. The quickest way to locate a proctor in your area is to conduct a Google search for “approved proctors near me.” Your search results will yield official testing centers at colleges, universities, libraries, and learning centers.

    Option 3 – Someone in a dedicated HR or training department role within your organization may sit with you to proctor your exam.

    It is important that you never launch your exam without a proctor present to avoid losing your exam attempt. For more information on National Alliance proctor requirements or to view instructional videos please visit https://www.scic.com/proctor-monitor-rules.

    Prior to Exam - Submitting your Proctor for Approval

    If you’re taking the exam you must submit your proctor information no later than the end of class on day two of the course. Late proctor submissions will not be accepted, and you will be required to use the MonitorEDU service. If you have issues with proctor submission, contact examhelp@scic.com for further assistance.

    After you submit proctor details, you’ll receive a pop-up message that reads “request sent successfully.” All proctor submissions are automatically approved upon submission. You will ONLY receive an email notification from The National Alliance if they determine that your original proctor does not meet the definition of the disinterested third-party as explained above.

    The Friday afternoon prior to the exam window opening, The National Alliance will send exam instructions, including an exam access PIN, to your proctor’s email address. We recommend you confirm receipt of the exam instruction email with your proctor in advance of your planned test date.

    Follow these steps to submit your proctor information:

    1. Login to your PROfile account at https://pro.scic.com/SignIn.
    2. Click “Course History” on the left.
    3. Find the name of your course and click the “Proctor” button to the right.
    4. Fill in the proctor information fields and “Submit” or if using MonitorEDU, select the MonitorEDU option shown at the top.

    Accessing the Exam

    During the exam window mentioned above, you will have access to the online exam via your PROfile account. Your PROfile is your official CIC tracking platform through The National Alliance. Use the link below to access your PROfile. If you have not accessed your PROfile before or if you forget your login information, you can request it from the login page. If this is the first CIC program you’re attending you will not have a PROfile account. You should contact The National Alliance for further assistance at 800-633-2165.

    https://pro.scic.com/SignIn

    Note: We suggest that you access your PROfile prior to the exam window opening so you can work out any login issues in advance. This will avoid any added tension during the exam window.

    The Exam - Step-By-Step

    1. Login to your PROfile. After logging in, you will be taken to your homepage.
    2. Click on “Launch Learning Portal” (top right portion of the screen within the blue box). You are now entering the LMS.
    3. Click on the Learning Center (orange) box in the middle of the page and locate your current course in your course list. Click Launch.
    4. Find the exam item in the table of contents and open the exam page and follow the prompts on screen.
    5. Complete the exam!

    For urgent exam issues, such as not being able to access your exam, please contact examhelp@scic.com.

    Exam Tips and Notes

    1. Question responses will save automatically when the test-taker goes to the next page.
    2. Exam-takers should plan for a quiet environment without distractions.
    3. No notebooks, study materials, or cell phones are allowed during the exam.
    4. You may have a blank sheet of scratch paper and a simple function calculator during the exam.  The sheet of paper needs to be destroyed after testing and no programmable or financial calculators are allowed.
    5. Leaving the exam room is not allowed, except to use the restrooms.  No cell phones or other materials may be taken with the student when they leave the room.
    6. The proctor must be in the room during the exam and remain in a location where they can see the participant’s screen.
    7. The digital exam has a time clock to help the proctor enforce the time limit.  All exams will auto submit after time expires.  Participants finishing the exam before time has expired are permitted to submit their exam.
    8. Be sure to review your answers on all exam pages before submitting your exam.
  • Contains 2 Component(s) Includes Multiple Live Events. The next is on 11/08/2023 at 8:00 AM (EST)

    This course strengthens your ability to have productive, assured interactions with your commercial customers in the area of commercial casualty coverages exposures and coverages.

    TOPICS

    Business Auto Exposures and Coverages
    Workers Compensation and Employers Liability Insurance Policy
    Commercial Umbrella and Excess Liability Policies

    ABOUT THE CISR PROGRAM
    Learn more about the Certified Insurance Service Representative (CISR) program here.  

    ADDITIONAL INFORMATION
    This is an intermediate level course; participants attending should have some understanding and working knowledge of the topics listed above.

    This program will qualify as an update option for those who have the CISR designation.

    PROFile
    All of your CIC, CISR and CRM course activity is tracked on your National Alliance PROFile.  Click here to access your PROFile or obtain a new username and password.  

  • Contains 2 Component(s) Includes Multiple Live Events. The next is on 10/25/2023 at 8:00 AM (EDT)

    After taking this course, you will be able to assist your clients in identifying their exposures and more effectively advise them in the processes of analyzing, obtaining, and modifying their personal automobile policies. You'll learn: introduction to the personal auto policy, liability coverages, medical payments coverage, uninsured/underinsured motorists coverage, coverage for damage to your auto and policy provisions.

    After taking this course, you will be able to assist your clients in identifying their exposures and more effectively advise them in the processes of analyzing, obtaining, and modifying their personal automobile policies. You'll learn: introduction to the personal auto policy, liability coverages, medical payments coverage, uninsured/underinsured motorists coverage, coverage for damage to your auto and policy provisions. 

  • Contains 2 Component(s) Includes Multiple Live Events. The next is on 10/18/2023 at 8:00 AM (EDT)

    This course improves your cross-selling abilities with up-to-date knowledge of commercial property coverage while reducing your agency's E&O exposures.

    TOPICS

    Fundamentals of Commercial Property
    Building and Personal Property Coverage Form
    Causes of Loss Forms
    Basics of Time Element
    Basics of Commercial Inland Marine 

    ABOUT THE CISR PROGRAM
    Learn more about the Certified Insurance Service Representative (CISR) program here.  

    ADDITIONAL INFORMATION
    This is an intermediate level course; participants attending should have some understanding and working knowledge of the topics listed above. 

    This program will qualify as an update option for those who have the CISR designation.

    PROFile
    All of your CIC, CISR and CRM course activity is tracked on your National Alliance PROFile.  Click here to access your PROFile or obtain a new username and password.  

  • Contains 2 Component(s), Includes Credits Includes a Live Web Event on 10/17/2023 at 9:00 AM (EDT)

    Protect your agency from an E&O exposure! Join Scott Treen while he talks all things claims, breaches and social media. Click for more information.

    Qualifies for Utica and SwissRe (Westport) Loss Control Credit!

    What you're going to learn about...

    E&O Claim 360 Degree View: Review the exposures that may cause an uncovered claim, supported by current statistics, in order to identify those areas that require a focus of risk management efforts.

    Reporting an E&O Claim: Professionals, including insurance professionals, often do not report a potential occurrence due to the belief that they did not do anything wrong. This module will review some of the key considerations affecting an agency faced with a potential E&O claim.

    Limiting Exposures to Data Breaches: This module looks at things every agency should be aware of when it comes to protecting customer personal information. It explores the agency’s general regulatory responsibilities for protecting personal data, the exposures faced by agencies, and provides some risk management guidance to help protect the agency’s operation and the data it keeps.

    Exposures When Using Social Media: Many agencies already actively use social media, while others are still exploring it. For some, there are questions of whether social media sites will supplant the need for traditional websites. While social media is an excellent way to connect with customers, increase visibility of the agency, and build relationships with prospects, its usage does have some E&O exposure.

    Scott Treen, CIC, CPIA

    President

    Treen Insurance Agency

    Scott Treen is the President of Treen Insurance Agency in Jefferson, Ohio. He has more than 30 years of experience as an insurance professional. He earned a bachelor's degree from Youngstown State University in 1981 and holds the CPIA designation and earned his CIC designation in 1999. Scott received the Jack V Hedges Educator of the year award in 2007 from the Professional Insurance Agents of Ohio and is on the National Faculty for the National Alliance.

    Scott has taught for CISR, CIC, LUTCF, CPIA and other professional development courses and speaks to various civic groups. He has also taught insurance related curriculum to high school students. He was past president of the Ashtabula County Life Underwriters Association.